POLICIES AND GUARANTEES

If for any reason you’re not completely satisfied with a product, you may return it within 30 days in new condition (and in it’s original packaging) for a merchandise refund, credit or replacement. Returned products may be subject to a 20% restocking fee. Made to order items are non-returnable once production has started. Personal protective equipment, such as face shields, respirators, and visors are non-returnable once shipped, to comply with health and safety policies. Accessorial services including, but not limited to Liftgate, Installation, and Artwork Setup fees are non-refundable. Please be sure to email us or call for authorization first:

1-800-227-6191
Monday - Friday
6:00am - 3:00pm Pacific Time
dataprint.questions@e-arc.com

Returns or Exchanges

Products must be returned in new, re-sellable condition (in original packaging, complete as new) within 30 days. Return Authorization is required for all returns. Please call us Toll-Free at 1-800-227-6191 for RGA (Return Goods Authorization). Returned products may be subject to a 20% restocking fee.

After 30 days, items may not be returned unless defective. Defective Returns are subject and limited to Manufacturer’s Warranty or shelf life period for replacement only. Blueprint paper is not returnable unless defective. Ammonia is not returnable.

To insure proper handling of your credit or refund once an RGA is issued, returned merchandise must be received at an ARC warehouse within 15 days. Goods returned to the wrong address, after 15 days of RGA issuance or without proper authorization are subject to a 20% re-stocking charge.

Merchandise returns such as furniture and filing equipment are subject to Manufacturer’s Re-Stocking fees. Software and Special Order items are not returnable unless defective and are then subject to Manufacturer’s Warranties.

Product and Price Guarantee:

ARC will not substitute any product without your permission. Products are subject to manufacturers' changes without prior notice.

Pricing

Low discount prices are as quoted and are discounted off manufacturers' list prices. However, we reserve the right to change our prices based on manufacturers' price changes.

Tax Policy

ARC Document Solutions collects State and District sales and use tax on all merchandise orders. Tax estimates shown during checkout may differ from the final Tax amount calculated during processing.

Errors

We do our best to ensure accuracy, however, occasionally mistakes do occur. We are not responsible for any technical, typographical, photographic or pricing errors.

Shipment Discrepancies

*Please Note: All shipment discrepancies MUST be reported with 5 days of delivery. We cannot guarantee replacement or refund for any missing items reported after 5 days.

Please open all shipments and inspect upon receipt. Verify that you have received the items you ordered (small items may be packed inside larger items to help reduce your shipping costs). If any items are missing or incorrect, please notify us immediately Toll-Free at 1-800-227-6191. Please be sure to save all original packaging and cartons.

Damaged Shipments

*Please Note: All damages MUST be reported within 5 days of delivery.We cannot guarantee a replacement or refund for any damages reported after 5 days.

Via UPS or Ground Service – Please open all shipments and inspect upon receipt. Verify that you have received the items you ordered (small items may be packed inside larger items to help reduce your shipping costs.) If any items are damaged, please notify us immediately Toll-Free at 1-800-227-6191 and we’ll arrange to have your shipment picked up at no cost to you. Please be sure to save all original packaging and cartons.

Via Truck – Please inspect all cartons upon delivery and note any exposed or inside damage immediately on the freight bill. Please do not refuse your shipment! Accept the shipment from the carrier and if there is a problem, please notify Customer Service immediately by calling Toll-Free 1-800-227-6191. APO/FPO Addresses, Puerto Rico & other U.S. Territories: Please contact us for freight quotes to these destinations.